Burglar alarms

I have a burglar alarm, what should I do? 

Register your alarm using our online form below, or by calling 01582  510330, Monday to Friday, 8am to 6pm, except Wednesday, 10am to 6pm.

• Make sure your alarm has a working 20 minute cut-off device. Try contacting the alarm installer or manufacturer for information or have the alarm inspected
• Have your alarm serviced at least once a year
• Let us know if your key holder details change

Register your burglar alarm

What information is required when I register my alarm?
We will ask you for the contact details of two people (key holders) who know how to reset your alarm and have a spare set of keys to your property. If you have a alarm maintenance company or your alarm is owned by someone else, you can also register their details.

What happens if my alarm goes off and the key holders cannot be contacted?
If your alarm sounds continuously for more than 20 minutes or intermittently for more than an hour then:

• we may need to break into your property to silence the alarm
• we may need to re-secure your property by changing the locks
• we will charge you for any costs associated with silencing your alarm. This could be as much as £400

My key holders have changed, what should I do?
To update your key holder information, call  01582 510330, Monday to Friday, 8am to 6pm, except Wednesday, 10am to 6pm.

How can I make a complaint about a burglar alarm?

• if the alarm is sounding, call the police 01582 401212 and ask them to contact any registered key holders
• call 01582 510330, Monday to Friday, 9am to 6pm, except Wednesday, 10am to 6pm 
• Report it here

Report a noise problem